DO HOTELS PROVIDE GOOD CUSTOMER SERVICE IN YOUR TOWN ?
QUESTIONS
a) What springs to mind when you hear the word 'complain'?
c) What things do you usually complain about at a hotel?
d) Is it better to complain or just forget about it and move on?
e) What complaints have you heard about hotels?
f) Why do people complain about hotels?
g) Are you good at dealing with people who complain?
h) Name some websites you can post about traveling and hotels positive or negative feedback.
i) What do you think of websites where you can complain about hotels?
j) What complaints about life do you have right now?
k) What should a hotel do if a guest complains?
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EXTRA QUESTIONS TO ANSWER AND TALK ABOUT
l) Have you complained about food in a hotel or restaurant?
m) What do people complain to you about?
n) What should staff say to someone who wants a honey or milk bath, for example?
o) Has anyone ever complained about you?
p)What questions would you like to ask a hotel manager?
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Do Hotels provide a good service ? ESL dnaenglish podcast intermediate 03 americanos usa | |
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